RESOURCE PARTNERS
GETTING BACK TO WORK
54%
LIMITED NUMBER
OF EMPLOYEES
ALLOWED TO
RETURN TO OFFICE
Resource
Partner
Roundup
AS SPAS REOPEN, resource partners are beginning to
return to normal operation. 54 percent of resource
partner respondents stated that a limited number of
employees were allowed to return to the office, and 7
percent said all employees could return. 32 percent,
however, still have all employees working remotely.
Work travel is still significantly restricted, with 82 percent
of resource partner respondents still prohibiting it.
7%
ALL EMPLOYEES
ALLOWED TO
RETURN TO OFFICE
32%
EMPLOYEES
STILL WORKING
REMOTELY
82%
WORK TRAVEL
PROHIBITED
Data Dive
THIS MONTH’S FEATURED STAT:
20 percent of spas—that’s
one in every five—had no
planned reopening date as
of the June Snapshot Survey.
This is a number to track in any future Snapshot
Surveys, especially as some areas of the United States
roll back their reopening plans as COVID-19 cases surge
once more.
Even the Best
Laid Plans
EVERY SPA HAS HAD TO MAKE TWEAKS AFTER
OPENING; remaining flexible is the only way to succeed in
the rapidly changing environment around COVID-19. The
June Snapshot Survey asked respondents what they’ve
adjusted after reopening; here’s what they had to say.
l
l
l
“We had to adjust the length of the face shields
so that estheticians could turn their
heads and [we] need to find
something to help with the
face shield fogging up.”
“Time between services.
The first month was 20
minutes, next month will be
15 minutes.”
“Did not initially call back the support staff because
we didn’t think we’d be that busy. I was so wrong.
We needed way more support staff to help with call
volume and responding to inquiries.” n
FEATURED IN PULSE
Want to see your spa featured in Member Perspectives or Sound Off? Answer
the Pulse add-on questions at the end of the monthly Snapshot Survey and a
member of the ISPA team may reach out to you about participating in an
upcoming story.
RENEW
WHILE
Reopening
IDEAS FOR GROWING YOUR BUSINESS
IN AN EVER-CHANGING WORLD
SEPTEMBER 2020 ■ PULSE 59