HILTON WORLDWIDE
Spa Manager Onboarding Program
The lack of qualified middle management in spa is a problem acutely
felt by Erin Robinson, senior manager of wellness at Hilton
Worldwide. To help create tomorrow’s leaders, Robinson and Hilton
launched the comprehensive Spa Manager Onboarding Program, which
trains for competencies in finance, team management, operations, customer
focus, marketing and time management.
Robinson feels that these areas are “building blocks that spa team members
need to be leaders” and advance in the industry. The end goal is to propel spa
professionals in their careers, while boosting retention and attracting new profes-
sionals to the industry.
SucceSS Story: “When this program launched there were over 80 spa profes-
sionals that signed up for the courses in the first 30 days, despite being optional
at that point.”
SALTABILITY
The 2018 Walk to End Alzheimer’s
With wellness comes long life, and long life brings new
challenges, including Alzheimer’s. Says Ann Brown,
founder/CEO of Saltability, “These diseases are very
much a big part of health and wellness as we seek to
understand remedies and find cures so we can live out this
longevity of wellness.”
To that end, Saltability spearheaded the Alzheimer’s Association’s 2018
Walk to End Alzheimer’s in Boca Raton, Florida. Brown and her team spent
countless hours organizing the event, raising funds and securing sponsorships.
SucceSS Story: “The Alzheimer’s Association’s 2018 Walk to End
Alzheimer’s drew a record-breaking 2,600 participants and raised nearly
$340,000.”
Experiences and Treaen
KNESKO SKIN
Rose Quartz Chakra Facial
Knesko’s new Rose Quartz Charkra Facial is a luxury experience
that offers instant hydration and anti-aging for all skin types. The
treatment utilizes a unique collagen hydrogel mask charged with
Reiki Energy. At the end of their treatment, guests take home a rose
quartz eye mask, a rose quartz face roller and a cosmetic pouch.
Founder and President Lejla Cas says that the Rose Quartz Chakra Facial,
which features Knesko’s “Maskage” technique, offers a uniquely complete
experience that “engages sight, smell and touch.”
SucceSS Story: “Spas are reporting an increase in guest satisfaction and
additional revenues from both the treatment upgrade and retail sales.”
SEPtEmbEr
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