S N A P S H OT S U RV E Y
THE JULY SNAPSHOT SURVEY LOOKED BACK at Q2 2019 performance
Exciting New
Promotions for Q3
for iSPa members. Unsurprisingly, growth continued to be strong among
survey respondents: 83 percent of spas reported some level of year-over-
year growth. resort/hotel spas in particular reported strong year-over-year
increases. 65 percent of spa respondents indicated that spa visits were up
from Q2 2018.
Spa workforces continued to grow in this quarter: 35 percent of spas
added new positions and 32 percent filled vacant positions only, with over
half (54 percent) of day spa survey respondents in particular filling their
vacant positions only. only 3 percent of all spa respondents laid off
employees, and no day spa respondents laid off employees or instituted a
hiring freeze. retail appears to be a growth opportunity: 41 percent of spas
reported that their average retail revenue per treatment was less than $10,
the highest such total in at least two years.
this Snapshot Survey also demonstrated the impressive growth of cBD-
based products in our industry. although the sample size is limited, 15
percent of all spas offer cBD products in their retail areas, while 25 percent
both sell cBD products and use them in treatments. adoption was particu-
larly high at day spas, where 58 percent of respondents indicated they offer
both cBD products and cBD treatments. n
“We are having a big
skin care and wellness
event to elevate our
esthetics program.
It will be an all-day
event where guests
will experience mini-
treatments, products,
receive a one-on-one
skin care analysis and
learn self-care tips and
tricks.
WHAT WAS YOUR SPA’S AVERAGE RETAIL REVENUE PER TREATMENT
FOR THE SECOND QUARTER OF 2019?
33%
30%
27%
27%
27%
19%
18%
16%
13%
13%
14%
13%
11%
10%
0%
0%
Less than $5
54
15%
13%
PULSE
■
$5 - $10
octobEr 2019
$11 - $15
$16 -$20
$20 - $25
More than $25
“Spa + Wellness Week.
Our locals can
experience all the spa
has to offer at a
discounted rate. They
get access to all our
fitness classes, fitness
center, pools and spa
amenities. We also have
special wellness classes.”