Pulse October 2015 - Page 71

CASSIE HERNANDEZ Spa Director, The Broadmoor, Colorado Springs, Colorado Cassie Hernandez has found the November 2014 (All in the Details: Giving Guests the First-Class Treatment) issue of Pulse a constant source of inspiration over the last year. “I really enjoyed the article ‘Delivering the WOW Factor,’” she says. “It signified the importance of wha @