Pulse November/December 2020 | Page 69

DO YOU EVER WONDER how your peers would handle a situation ? Maybe you ’ re curious what other leaders in the spa industry have to say on a certain subject . In Sound Off , we ask ISPA members from differing backgrounds , countries and companies the same question and see how their answers compare .
SOUND OFF

DO YOU EVER WONDER how your peers would handle a situation ? Maybe you ’ re curious what other leaders in the spa industry have to say on a certain subject . In Sound Off , we ask ISPA members from differing backgrounds , countries and companies the same question and see how their answers compare .

THIS MONTH ’ S QUESTION :
“ What new policies or practices have you put in place due to the pandemic but plan on keeping post-COVID because they ’ ve worked well or gotten a really positive response ?”
BETTY LOIACONO The Spa at Saybrook Point Inn
CASSIE SAMPSON East Village Spa
DEREK HOFMANN Four Seasons Orlando at Walt
JOYCE HAMPERS G2O Spa + Salon
Spa Development Specialist
Owner
Disney World Resort Senior Director of Spa
President & CEO
“ We package the robes , sandals and water for each guest and present it upon entering the locker room . This is a keeper .”
“ We have increased sanitation and disinfection measures at the early onset of the pandemic and will continue to keep these
“ Our virtual consultations and treatment product demonstrations have been very successful and drive retail sales . We will
“ Gloves are now worn during massage , and in the past , we didn ’ t support using gloves during massages . We may review that decision once
increased measures in
continue to develop these .”
COVID has passed .” n
place as they instill
confidence in our guests ,
protect health and wellbeing
and allow our staff
to work in optimum
conditions .”
NOVEMBER / DECEMBER 2020 ■ PULSE 57