Pulse November 2018 - Page 62

ABOARD Onboarding Is the Key to Retaining Employees and Maximizing Their Potential BY RITA CRAIG Call it what you will—onboarding, organizational socialization, integrating newbies—preparing new hires for their jobs is vital to any company. Done well, it conveys skills in a welcoming manner that eases first-day anxiety and integrates them into your spa’s workplace culture. Considering the cost of turnover and the labor shortage currently facing the spa industry, it is also one of the best investments a company can make. “In essence, it’s the all-encompassing experience of a new hire’s first steps into their role.” 60 PULSE ■ November 2018