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ISPA 2018 U.S. Spa Industry Study:
Hiring and Employee Retention
THE ANNUAL U.S. SPA INDUSTRY STUDY is commis-
sioned by the ISPA Foundation and conducted by
PricewaterhouseCoopers (PwC) to track key financial metrics in
the spa industry. This month, take a deeper look at the employee
retention and hiring findings in the 2018
report.
Total employment in the spa industry
is estimated to have grown ahead of the
national trend in 2017, but there are
concerns about staffing and employee
development for 2018. Fifty-four percent
of respondents said they intend on introducing new employee
training opportunities while one in three spas stated their
intention to create new jobs. A lack of qualified, experienced
talent, however, was cited in one form or another by 40 percent
of respondents. According to those
respondents, the number of qualified
people is not matching the growth in the
industry. This can mean difficulties
meeting demand. Many of the remaining
problems faced by respondents are
linked to these workforce difficulties. n
Fifty-four percent of
respondents said they
intend on introducing
new employee
training opportunities.
(CONTINUED ON PAgE 18)
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November 2018