Pulse November 2018 - Page 18

PULSE POINTS Help solve the spa industry's workforce shortage by donating to the new Beauty Changes Lives ISPA Scholarship. Text ISPAHELPS to 41444 to donate today. ISPA 2018 U.S. Spa Industry Study: Hiring and Employee Retention THE ANNUAL U.S. SPA INDUSTRY STUDY is commis- sioned by the ISPA Foundation and conducted by PricewaterhouseCoopers (PwC) to track key financial metrics in the spa industry. This month, take a deeper look at the employee retention and hiring findings in the 2018 report. Total employment in the spa industry is estimated to have grown ahead of the national trend in 2017, but there are concerns about staffing and employee development for 2018. Fifty-four percent of respondents said they intend on introducing new employee training opportunities while one in three spas stated their intention to create new jobs. A lack of qualified, experienced talent, however, was cited in one form or another by 40 percent of respondents. According to those respondents, the number of qualified people is not matching the growth in the industry. This can mean difficulties meeting demand. Many of the remaining problems faced by respondents are linked to these workforce difficulties. n Fifty-four percent of respondents said they intend on introducing new employee training opportunities. (CONTINUED ON PAgE 18) 16 PULSE ■ November 2018