Pulse November 2018 - Page 12

Table of conTenTS SPA OF THE ROCKIES 2 from the chairman 12 iSpa news and calendar 14 Stay connected 16 Pulse Points: ISPA 2018 U.S. Industry Study 22 Member News By ALLISON MARTIN 24 Member Perspectives: Gain and Retain: Three ISPA Members share their tips for attracting and keeping top-tier service providers and managers. THE SPA OF COLONIAL WILLIAMSBURG By JAMISON STOIKE CHUAN SPA AT THE LANGHAM, CHICAGO 44 Success Stories: Experience Center 48 Success Stories: Emerging Exhibitors 58 iSpa Snapshot Survey 59 Sound-off 64 Conversations with: Shawn Achor 2018 iSpa conference & expo Keynote 64 59 68 iSpa foundation 69 iSpa Staff 70 iSpa new Members 70 ad index 71 People of ISPA: Christine Muchemu Winner of the 2018 iSpa foundation Mary Tabacchi Scholarship 71 72 ABOUT THE COVER From the Experience Center and the Expo Floor to a group selfie with Daymond John, the 2018 ISPA Conference & Expo was full of ways to connect. C OvER PHOTO © JACOB KEPLER PHOTOgRAPHy 10 PULSE ■ November 2018 end notes