Pulse November 2018 | Page 12

Table of conTenTS
SPA OF THE ROCKIES
2 from the chairman
12 iSpa news and calendar
14 Stay connected
16 Pulse Points: ISPA 2018 U.S. Industry Study
22 Member News
By ALLISON MARTIN
24
Member Perspectives:
Gain and Retain: Three ISPA Members share
their tips for attracting and keeping top-tier
service providers and managers.
THE SPA OF COLONIAL WILLIAMSBURG
By JAMISON STOIKE
CHUAN SPA AT THE LANGHAM, CHICAGO
44 Success Stories: Experience Center
48 Success Stories: Emerging Exhibitors
58 iSpa Snapshot Survey
59 Sound-off
64
Conversations with: Shawn Achor
2018 iSpa conference & expo Keynote
64
59
68 iSpa foundation
69 iSpa Staff
70 iSpa new Members
70 ad index
71 People of ISPA: Christine Muchemu
Winner of the 2018 iSpa foundation
Mary Tabacchi Scholarship
71
72
ABOUT THE COVER
From the Experience Center and
the Expo Floor to a group selfie
with Daymond John, the 2018
ISPA Conference & Expo was
full of ways to connect.
C OvER PHOTO © JACOB KEPLER PHOTOgRAPHy
10
PULSE
■
November 2018
end notes