“the spa focus emerged
in graduate school, where
my classmates thought
i was weird when i began
to describe my design
projects as an immersive
experience for visitors
and wanted to create an
experiential journey for
the senses where
everything you touched,
felt, heard, tasted and
even smelled reinforced
the experience.”
the setai Ny dual treatment suite
medication 15 percent less than if they were in a room without
that natural view. Imagine what the impact would be for a
relaxation room, focusing on an exotic viewing garden coupled
with the soothing sound of a water feature.
P: Why is it important for spas to strive to achieve
maximum design efficiency?
H: Financial sustainability. Spas should strive for 70 percent of
their space being revenue producing versus 30 percent non-
revenue producing.
P: What would you consider to be the hardest part of
your work? How do you overcome these challenges?
H: The designer’s Achilles heel: to bring a project in on time
and on budget. We have a proprietary otherworldly design
process that helps us achieve these goals. We bring into
alignment client design expectations with real-time costs with
our 20 years of experience.
P: What is the most rewarding part of your work?
H: Being a secret-spa guest at one of our spas and finding other
spa-goers having a stellar time where they arrive anxious and
leave calm, cool and collected. Also, celebrating all the care-
givers: the spa staff, and the Mrs. Chaneys of the world who
give back. Let’s reward them by letting them know how much
a difference they’ve made for us in our crazy, mixed-up world!
Miss HENry’s session at the 2017 ISPA
conference & Expo? Head to the ISPA Store
at experienceispa.com to purchase the
complete Professional Development
Recordings.
November 2017
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