Pulse November 2015 - Page 64

A Day in the Life! BY CHRISTINA BUSWELL KARA WILLINGHAM Support and Training Manager FIT Bodywrap, Poway, California s the support and training manager of FIT Bodywrap, Kara Willingham is constantly thinking of ways to equip the company’s certified providers with the knowledge and training they need to help their clients and guests live a fit and healthy life. Willingham admits that the most challenging part of any given day is finding time to meet clients’ needs. “Some days I find that I don’t have as much time as I’d like to chat and catch up with our certified providers,” she says. On the flip side, she finds it most rewarding to hear from a happy client. “The most rewarding part of my job is hearing the excitement in a customer’s voice as they tell me about a client who is seeing great results or how integrating the system to their current offerings has significantly improved their business,” she says. On average, here’s how Willingham’s typical work day looks: ★ 8 am Starts the morning with a FIT team meeting. The entire team gathers A 62 PULSE ■ November 2015 The life of a spa professional is a continuous cycle of daily responsibilities that help make the spa world go round. Pulse asks ISPA members to give us a sneak peek into their daily lives to help us understand the roles they play and the difference they make on a daily basis. to tackle important items for the day ahead. ★ 11 am Conducts personalized training calls with certified providers to discuss benefits, safety, sales and marketing. “Before you begin any training, you need to truly understand who you are training. This will allow you to adjust your educational material to best suit your audience,” she advises. ★ 2 pm Works on monthly webinar development and order entry to ensure customers are getting products in a timely manner. ★ 4 pm Makes customer care calls to touch base with certified providers for their business needs like getting replacement parts installed or supporting them in designing their service menus. ★ 6 pm Hits the gym. “Wellness and fitness are a significant part of my daily routine. I like to meditate and practice yoga, or hit the gym after work. On the weekends or days off, I prefer to practice yoga in the morning. It’s a great way to practice self-care before taking on the day!” ■ ● Fitness trend you are seeing: “Detoxification is huge right now. Everywhere you look, there is a new type of liquid cleanse, pill or diet plan designed to detoxify the body. My recommendation is to make sure customers are detoxifying in a way that is safe and healthy.” ● Best piece of life lesson learned: “Do what you love and do it with love. Showing love to others can be as simple as taking the time to truly listen to a client or fellow team member. I try to remind myself of the