Great leaders bring out the best in others.
Great leaders not only empower others,
but also bring out the best in them. To
inspire confidence, Moore says it’s
important to get to know your team by
spending time with them and understanding what drives them.
Peck agrees, adding that great leaders
are keen observers of people. “People
think I’m just ‘making the rounds’ but I
am taking note of people’s working
styles, who is accomplishing their goal,
what kind of attitude do they have and
so on and so forth,” he says.
To let staff members
shine at work, he
thinks it’s important that leaders
provide opportunities for them to prove
themselves. “There have been people
who wanted to go from logistics to
sales, for example, and I have allowed
them to interview and make the transition if they can really sell me on it in the
interview.”
In order to foster leadership in the
workplace, Peck encourages his staff
members to meet their goals and show
them the importance of accountability.
Moore does the same, who says
giving staff tasks that they can do
well will help them shine.
“Clearly we are always
training our team
members to be well-
SHANE BIRD • Director of Spa Operations • Skana Spa
rounded employees to share tasks, but it
is beneficial for the business and for the
staff member to have them do tasks
wherein they are efficient and they
excel,” she says.
Ultimately, Bird stresses that a great
leader never loses sight of the fact that
“a leader’s team members are his or her
primary ‘guests’ and their needs are a
priority.” These are all vital in creating a
positive spa environment.
“Stand in at any position
and work side by side
with your staff. A great
leader is someone
who has passion,
integrity and guts.”
WHAT YOU CAN
DO EVERY DAY:
Observe, consider and decide:
Who on your staff has the
potential to make career
strides that will benefit your
business? If you don’t see their
potential, someone else will.
The ability to spot potential
can be the difference between
keeping great staff and
someone else poaching them.
November 2015
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PULSE 37