Pulse November 2015 - Page 37

Great leaders are always open to communicate. One of the most common complaints about poor leadership is lack of communication. It is also very important to remember that communication is a twoway street: Listening is every bit as important as speaking or writing. It is also crucial to remember to communicate in good times and in bad. A leader that goes into hiding when things are not going well (something that is likely to happen with every business every once in a while) is not going to be a popular leader. In fact, excellent leadership is often more closely associated with handling with adversity rather than with handling with success. For Bird, a leader with strong communication skills is someone who “connects with as many staff and customers as possible and being available even when it’s inconvenient.” Communication also means providing staff with regular feedback, not just giving a performance review every six months: “When people feel appreciated, their work performance increases in efficiency and productivity. Giving your team necessary feedback will help to boost confidence and could also help to address concerns in a timely manner,” says Moore. Good leaders should also encourage feedback about their own per- WHAT YOU CAN DO EVERY DAY: formance, not just give it to their employees. A simple yet highly effective way to communicate with staff members more effectively is to inquire, politely of course, about what is going on in their lives. Knowing (and understanding) that a staff member is under stress due to a home sale or the illness of a relative is an easy way to provide the kind of empathetic leadership that is greatly appreciated. Communicate, with someone, anyone, in a way that expands your communication experience. Have a conversation with a staff member who you don’t know very well and make sure you listen as much as you talk. “When people feel appreciated, their work performance increases in efficiency and productivity. Giving your team necessary feedback will help to boost confidence and could also help to address concerns in a timely manner.” MIRANDA MOORE • Spa Director • Island Currents Spa at Sonora Resort November 2015 ■ PULSE 35