THE MAGAZINE FOR THE SPA PROFESSIONAL
EDITORIAL OFFICES
International SPA Association
2365 Harrodsburg Road, Suite A325
Lexington, Kentucky 40504, USA
Phone: 1.859.425.5062
1.888.651.ISPA (4772)
Fax: 1.859.226.4445
experienceispa.com
EXECUTIVE
Lynne McNees
Crystal Ducker
EDITORIAL
Jamison Stoike
As the official publication
of the International
SPA Association, its mission
is to serve as the preeminent
resource of expert insights,
trends, tools and research
to help spa professionals
create innovative solutions
and make informed
business decisions.
DESIGN
Marja Walker
ADVERTISING AND SALES
Jennifer Duckworth
PRODUCTION MANAGER
Chris Guzicki
Pulse is the official publication of the International SPA Association, a member organization for
the spa and wellness industry. Copyright 2020.
30 YEARS
STRONG
ISPA BOARD
OF DIRECTORS
Chairmen’s Council
All rights reserved. No part of this publication may be reproduced without written consent of
ISPA. All inquiries should be sent to Pulse, 2365 Harrodsburg Road, Suite A325, Lexington, KY.
40504 USA. Canadian publication agreement No. 40042114.
Pulse accepts letters to the editor. Please include your name, title, company, address, phone and
email address. Only your name, title, company and location will be published in the magazine.
The editor reserves the right to edit for clarity and content. By submitting the letter, you are giving
ISPA publishing rights.
Pulse (USPS 017-893, ISSN 15259226) is published 10 times a year—January/February, March,
April, May, June, July, August, September, October and November/December by Associations In-
ternational, 2365 Harrodsburg Road, Suite A325, Lexington, Ky., 40504. Periodicals postage paid
at Lexington, Kentucky, and additional mailing offices.
POSTMASTER: Send address changes to Pulse, Attn: Member Services, 2365 Harrodsburg Rd.,
Suite. A325, Lexington, Kentucky, 40504, USA.
THE VIEWS EXPRESSED by sources, contributors and interviewees in Pulse do not necessarily re-
flect the views and opinions of the International SPA Association or the staff of Pulse Magazine.
The publication provides a wide array of topics and information for readers to consider, but in-
clusion in Pulse is not an endorsement or recommendation in regards to the topic or topics in-
cluded within the magazine. A thorough assessment and consultation with the appropriate
authority is recommended when considering making any changes which may impact your
health and wellness plan, business practices, legal liability, etc.
Past ISPA Chairmen who
are current members:
Gayle Brady
Brady Spa Consulting
Ella Kent
Sea Island Resort
Jeff Kohl
Spa & Club Ideations
Jean Kolb
Hutchinson Consulting
John Korpi
Korpi & Korpi
Kate Mearns
5 Spa Consulting LLC
Jim Root
Mii amo
Jane Segerberg
Segerberg Spa Consulting, LLC
Todd Shaw
Technogym
Michael Tompkins
Hutchinson Consulting
Deborah Waldvogel
ResortSuite
4
PULSE
■
MAY 2020