ISPA BOARD
OF DIRECTORS
LIKE MANY OF YOU, MY SPA WAS FORCED TO CLOSE IN EARLY MARCH,
and our entire resort was later closed as well. Everyone was furloughed, including me.
Shortly after that, I was on a walk by myself, reflecting on a quote that had come to mind:
“Do not worry about tomorrow, for tomorrow will worry about itself.”
My phone immediately rang; it was my GM asking if I would be willing to work security
for the resort while it’s closed. I quickly said “yes,”
and my daily routine is now very different.
I spend 40 straight hours at the resort, keeping
an eye on things and checking the mail, followed
by four-and-a-half days off.
Needless to say, the past month-and-a-half
has not been fun for our industry, and I’ve been
continually returning to that quote to help me
“I was on a walk by myself,
reflecting on a quote that
had come to mind: ‘Do not
worry about tomorrow,
for tomorrow will worry
about itself.’”
through these crazy times we’re all living in.
Try not to worry about tomorrow; let tomorrow worry about itself. Instead, use this time to
reset. Reset your mind. Reset your priorities. And if you can’t turn off your work brain, then
work on ways you can reset your spa. Consider a revised pay structure or a new treatment
menu specifically for COVID-19 therapy. Create new hygiene and cleaning SOPs, and begin
working on your reopening marketing campaigns.
I hope you lean on ISPA during this time for help and guidance. Utilize all of the benefits
that come with your membership. Since March, we’ve been working to provide the tools,
research, sample SOP’s, and more that will help you weather this storm. ISPA—and the
entire spa community—is here for you during these crazy times. We are all in this together
and we will come out of this stronger, better and completely reset.
—GARRETT MERSBERGER, CHAIRMAN
2
PULSE
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MAY 2020