Pulse May 2019 - Page 52

Be Specific The second element of effective appreciation is making sure that it is specific. if i told you to “keep up the good work,” what exactly does that mean? But what if you told your spa associate, “i want you to know how much i appreciate the extra time you put in this week to get the new product orders set-up so that our customers could be well-served. your extra efforts helped us deliver on our promise of providing a positive experience for our customers.” it’s not about fancy words. it is about being clear about what you appreciate and what behavior you want to see them do again in the future. make it meaningful The final element of effective appreciation is to make it meaningful. in their book The 5 Languages of Appreciation in the Workplace, Paul White and Gary chapman state that “every person is unique in the way that they feel or express appreciation and value in work 50 PULSE ■ MAY 2019 relationships.” our role as rarE leaders is to tailor the appreciation we show to our employees in a way that is meaningful to them, not easiest for us. in White and chapman’s book they identify five “languages” of appreciation: l WordS of AffIrmAtIon: an individual wants to hear or see that they are a doing something well. The affirmation could come in the form of an email, a handwritten thank-you note or a face-to-face conver- sation. l ActS of ServIce: individuals with this language feel appreciated when something is done for them in honor of the effort they exerted. it could be as simple as asking how you can help lighten their load or letting them off an hour early one day. l receIvIng gIftS: Some people like to receive things in order to feel valued. The dollar amount does not matter as much as the thought behind it. you can use