o ur first house has been a I finally understood why people like bit of a fixer upper. As Mark Zuckerberg and Bill Gates soon as we moved in, I choose to wear the same thing was itching to tackle every every day; decision overload is a real single project at once. There were so many problems staring at me, I couldn’t and draining thing! That overwhelm is everywhere think straight. The kitchen was a these days. It’s in the many projects I complete tear-out, the master bath have to tackle at home; it’s in the piles needed updating, and I wanted to finish of work spa directors face every day; it’s the basement to give us some much- also in the biggest challenge spa needed additional square-footage. That directors face—retail. Ways to Upgrade Your Retail Space for Tackling retail sales can feel More Sales, page 40), upselling (The furniture we had to get or all the small overwhelming for everyone—from Facial Upsell, page 44), and creating a projects like painting or planting grass managers who want to increase numbers, winning customer experience (It’s All seed. to team members who feel uncomfortable About the Experience, page 48). selling, and even to customers who can Overwhelm, be gone! list doesn’t even include all the new Needless to say, I was overwhelmed. Oh, and don’t worry, my fixer-upper Don’t get me wrong, I love being able to feel overwhelmed by everything you have put our own stamp and style on our to offer. Don’t worry, we will be your overwhelm is slowly dissipating (I cute little stone cottage, but with so guiding light. This issue of Pulse is chock- haven’t had a freak-out on my husband many projects and options staring me in full of tips for merchandising an in weeks—he is so relieved). We just the face, it was hard to make a decision. aesthetically-pleasing retail space (14 finished renovating our kitchen and the biggest project is behind us. With the big one in the rear-view mirror, I can focus on the little things and take a moment to breathe and enjoy my new favorite room in the house. If you stop by, I’ll make you some of my famous chicken pot pie! BEFORE AFTER! —KELLY HEITZ, EDITOR FOLLOW KELLY CLICK HERE @PulseEditor 6 PULSE ■ May 2018 @ISPAPulseEditor for my famous chicken pot pie recipe!