Pulse May 2018 - Page 64

SNAPSHOT SURVEY T he February Snapshot Survey inquired about technology in the workplace, including use of mobile devices and industry software. In it, results showed that over half (54 percent) of all spa respondents have a formal guest policy for technology usage. This number is low compared to the 81 percent of spa respondents who have a formal employee technology policy. The chart below shows the statistics on implementing formal guest policies for technology usage answered by day spas, resort/hotel spas and all spas. DOES YOUR COMPANY HAVE A FORMAL GUEST POLICY FOR TECHNOLOGY USAGE? YES 57% YES YES 54% 52% NO 41% NO NO 43% 43% NOT SURE NOT SURE 0% 5% ALL SPAS DAY SPAS NOT SURE 5% RESORT/HOTEL SPAS LOOKING FOR A SAMPLE TECHNOLOGY USAGE POLICY? There's one in the ISPA Academy! Head to experienceispa.com/ispa-academy. 62 PULSE ■ May 2018