Pulse May 2018 - Page 25

Almost half of management (49 percent) do not currently hold a service provider license. Only just over a quarter of managers/executive leadership (27 percent) took external management training to prepare them for their first spa management role—and almost a fifth received no training (18 percent). The industry is dominated by word-of- mouth and peer referral—something almost half of service providers (47 percent) used when searching for their current post (41 percent overall). Issues relating to management and not the nature of the work are driving people away. Of those who said they left their previous post due to a “poor work environment” (30 percent), the majority put this down to “poor management” (66 percent). 47% ISPA Spa Workforce Study 46% vs. 90% Almost half (46 percent) of Engagement shows issues around compensation—only half of respondents agree their compen- sation package fairly recognizes their contribution (just 46 percent of service providers), and less than half agree their compensation is compet- itive with similar jobs elsewhere. service providers do not believe they should have a responsi- bility to upsell retail products as part of their role. In contrast almost 90 percent of management believe service providers should have this responsibility. 62% vs. 54% Millennial service providers (62 percent) are more willing to accept upselling as part of their role compared to their non-millennial colleagues (54 percent). THIS IS JUST A SNEAK PEEK of the Study results. catch more in the June issue of Pulse or for the complete study, visit experienceispa.com/resources/research and log into your ISPA account. * For the purposes of this study, service provider is defined as a massage therapist, esthetician, nail technician, etc. May 2018 ■ PULSE 23