Pulse May 2017 - Page 64

Implementing Changes “They are going for their Forbes 5-star rating and there is no doubt in my mind they will achieve it,” says Kolb. “We imple- mented a, believe-it-or not, well-received pay-for-performance pay structure for therapists that focuses as much on engagement and five-star service as it does on seniority. We also completed a menu engineering analysis in preparation for a new “Jean has also inspired me to become more involved with ISPA and the industry overall, which I see as extremely beneficial for career growth and education.” — Katlyn Hatcher Director of Spa and Wellness Nemacolin Woodlands Resort & Spa Farmington, Pennsylvania The Nitty Gritty It’s evident Kolb’s work with Hatcher and Nemacolin Woodlands Resort & Spa is proven ѼՍ͙հ)ٕɔѡݙչ)͡ѡ)ɕ)ɽ̸͕ ЁݡЁᅍ䁑)͡ ܰ!э)́ݡɔ-݅́)Ѽ܁Ս)ɕЁ́)9éѽ()AU1M+Z)5)԰Ʌ͕݅ɕ́䵥Ѽٔхȁхɑ̰)ٕЁULɕمѥݡ́)ѕt)%ѥ-ݽɭݥѠѡѕѼ͕䁕ᅵ)ѡѥɔɝѥՍɔѼ͕ݡЁ݅́ѕѥ)ͥȁݥѠٽյ́ፕ͕٥)Յ丁ѕȁ͍ձȁɽ݅́ͼЁ)Qͥѥ͕́ЁѼɕ锁ɕ͔Ё)ULՅѡɽ՝ɔѥ͔ٔ)ѡɅϊdɕͽɍ͔́ͽݥ)չхȁѡ䁽ѡ͍ձM)ͼѡɽ͕́ɔ͕)饹ЁȁɕѵЁ͕٥ɔͥ)ɽՍЁȁѥѕȁٕѽ䁍ɽ)ɕɝ锁ѡхɕѼٕѡͥЁ)ոɔ͵ѡݥѠѕѡ͔)ͽѕ́ѼɔՍ̸+q Ѽٔͥѥٔ݅́ɕ)]ٔɅѥͥ䁅ٔ)ѕɕѡɅ̰ݡٔݽɭ)ѡȀѼ啅̳t́ͅ!эȸq]ѡ́́՝)͕ЁѼȁѡɔݕɔͽɽ͕́ݔ)хݥѠѡх䁽aݗeٔ݅)Ёѡ́݅d͕Ё!٥ɕ͕͠Ё́ɽ)ͽɕ䁕ɥѡ䁡́ѕ)ͥȁЁ齹݅́Ѽɽٔѡ)ٕɅɅѥt)=ɝѥЃq)́ɕՍɔͽɽ́ɕє)ͥѥѡѕȁ͍ձȰݡٕ́ͥЁЁѼ)ѡ̸ͥQ́ͽ́ѡ͍ձ́ѥɕ丁%ѡаѡ́Ѽ)٥Յѕ٥ͽ́ЁݥѠѕͽѕ́ͥ́)ѡЁ́݅́ՍՅѥЁɽٕձЁѼх䁽ѽ9܁Ё́ɕ)ݔɔ᥵饹ȁɕٕՔѡɽ՝Ё͍ձt)䃊q)́ɽٔѡٕɅɅɽ՝Ёɕ͠)ѥٔѼȁ丁Mɕ䁝ɕЁ̻ͥt)Aɽq)́Ё܁əɵ͕Ёͥ)ѕQ́݅́ͽѡݔͥɕѡ쁡ݕٕȰ́Ѽ)ɥѼ٥єɕեɔѡѕé䁥]Ѡ)éѥ͔ݔ)ݕɔѼᕍєɝ镐ѕՍ͙ձ䁱չЁѼѡѕt)͔ɽq)́ɕєյ́Ѽѕȁѽȁɽ)ȁ͕̻t)1͡qQɽ՝䁱͡䁉х݅́ݕɔ聡٥ѡ)Ѽѡѽ՝ͥ́ȁѡѕɵЁѡѕ̰ͥ)ѡɅѕ䰁͕ѥȁхѥ́ѕչх)ɹѼѥɔѱ䁅Ѽ͕Ёչɥ̻t