Pulse May 2017 - Page 39

Employees love being rewarded for their hard work just as much as they enjoy being recognized by their leaders. These programs can be performance-based, or even based on the number of years of service to the company. Both strategies promote hard work and loyalty to your business. “The saying ‘people quit people, not jobs or companies’ is true,” says Gudelsky. “You almost never hear someone say that love their manager and team members, but want to leave for a similar opportunity somewhere else. This makes it critical to engage with your team on a daily basis, show them you appreciate them, and treat them with respect and dignity.” People in the spa industry tend to be creative people by nature. If you want the best out of your team, you should try encouraging their creative input. Involve staff in brainstorming ideas, ideas to improve operations and customer service. Getting the team involved can not only build team morale, but boost confidence if an employee’s idea is used in action. Allow Them to Grow Team members will have the confidence to bring their ideas to the table if employers provide regular and valuable education. Leadership training, product classes, continued higher education programs are great ways to allow your employees to improve themselves within the job. The more they know about their position, the better they will be at it and, in turn, the happier they will be. No matter what programs and policies you put in place to engage and retain your team members, if you as a leader are not happy and engaged, nothing will change. “I believe all of this must start with managers themselves being satisfied and engaged in their work,” adds Kreider. “If you are not happy in your position, you will never help others become happy in theirs.” n “Since everyone is different and feels loved and appreciated in different ways, we try to find out what drives and motivates them.” — HEATHER KREIDER, L.E., R.N. Regular and valuable training, seen here at Makes Scents Natural Spa Line, are great ways to allow employees to grow and gain confidence in their jobs. F E AT U R E D S O U R C E S NIKI KATSADAS Owner/Founder Luxe Spa Certified LLC PITTSBURGH, PENNSYLVANIA ANGELA CORTRIGHT HEATHER KREIDER, L.E., R.N. Principal Spa Gregorie’s NEWPORT BEACH, Owner Makes Scents Natural Spa Line CALIFORNIA LANCASTER, PENNSYLVANIA KENDRA RICE HENRY GUDELSKY Spa & Health Club Director Trump International Hotel & Tower Chicago Director of Training and Development WTS International CHICAGO, ILLINOIS ROCKVILLE, MARYLAND May 2017 ■ PULSE 37