Pulse May 2017 - Page 30

6 Company’s Culture FAIL-SAFE METHODS TO IMPROVE YOUR EVERY COMPANY’S CULTURE IS DIFFERENT, and that’s perfectly acceptable. Some companies have a team-based culture with employee participation on all levels, and others adhere BY BRIANA to a more traditional and formal style. LEE So why does it matter? A positive and successful company culture is important to both retaining your hardworking employees as well as attracting new workers. People are more likely to enjoy their time at work if they fit into the company’s culture. When your employees enjoy their jobs, they’ll develop better relationships with coworkers, become more productive, and are likely to want to work for your company longer. Thus, employers can improve productivity and employee retention through a strong office culture. According to Catherine Warren, spa and leisure director at Eau Palm Beach Resort & Spa in Palm Beach, Florida, “mindsets, whether good or bad, are very contagious in spa environments.” Keeping this in mind, it is important that spas maintain a positive company culture. A negative culture often isolates employees, making it more likely for them to adopt defensive attitudes, which isolate the individual from the values and goals of the organization. This leads staff, management and guests to suffer the consequences. “If employees are unhappy, the guest experience is going to suffer, which can trickle down to low guest retention and poor social media reviews, resulting in a direct impact on your financial performance,” says Michael Conte, director of spa and wellness at The Spa at Meadowood Napa Valley in St. Helena, California. From charitable endeavors to staff outings, there are many ways to improve your company's culture. Clockwise from top left: Eau Spa at Eau Palm Beach Resort & Spa staff has a blast with a charity children's tea party, a WTS International croquet outing, The Tallgrass Spa Annual Dog Wash Fundraiser, Michael Conte's special inSPAration cards, Tallgrass Spa staff sending care packages to troops in the Middle East, Eau Spa staff helps with diaper donations at a pre-natal wellness event. 28 PULSE ■ May 2017