Pulse May 2017 - Page 24

MEMBER PERSPECTIVES Thermes Marins Bali – AYANA Resort and Spa Bali: Prioritizing Staff to Meet the Changing Needs of Bali’s Tourists ith immeasurable beauty and culture, Bali has long been a destination for yoga and meditation retreats. The backdrop of pristine beaches and forested volcanic mountains make for the perfect location to get your zen on. Thermes Marins Bali - AYANA Resort and Spa Bali has been named the World’s Best Spa by Conde Nast’s Traveler magazine, but operating a full-service spa in paradise can present a few difficulties here and there. W Management and Operations Challenges Because Bali is a small island in Indonesia, the staffing pool can be a bit scarce. To combat this issue, Thermes Marins Bali “We provide a six-month training program for individuals who would like to be therapists but have no knowledge or background.” — DEWI PUTU SARIANI, Director of Spa Thermes Marins Bali - AYANA Resort and Spa Bali, Jimbaran, Bali , Indonesia has implemented an extensive training program for both potential and current staff members. “We provide a six-month training program for individuals who would like to be therapists but have no knowledge or background,” notes Dewi Sariani, director of spa at Thermes Marins Bali. “We train and nurture them to be ready to perform professional spa services and most of them become members of our staff.” For existing team members, the spa arranges monthly training plans to maintain product knowledge and conducts regular audits and assessments to keep staff performance consistent. “We also provide opportunities for cross- training with other departments for those The rooftop spa reception area at Thermes Marins Bali combines the country's unique sense of style and tranquility. 22 PULSE ■ May 2017