pulse.experienceispa.com
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IN EVERY ISSUE
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From Your Chairman
Pulse Preview
Pulse Points
Member Profile: Sanadome Hotel & Spa
Nijmegen • Standing Out in a Crowded Market
BY ANDREW DEWSON
22
Conversations: Dr. Amy Johnson
Author of The Little Book of BIG Change: The
No-Willpower Approach to Breaking Any Habit
BY MAE MAÑACAP-JOHNSON
SEE + BE SEEN
A Day in the Life: Heidi Burkhart
CEO, Saxon/Hart
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71
Product Spotlight
72
End Notes
BY MAE MAÑACAP-JOHNSON
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62
Member News
BY TARA SALAH ELDIN & BRIANA LEE
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32
57
64
ISPA Foundation
Success Stories: Dr. Paul Evans
Mammagard Operations LLC
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Ask the Expert: Scott Anthony
Innosight Managing Partner
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67
ISPA News and ISPA Calendar
Social Connections:
François Poucet
Managing Member
L’Essence Des Notes
ISPA Snapshot Survey
ABOUT
THE
COVER
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PULSE
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May 2016
Who's ready for some doggy love? A tie-in to one
of this issue's main features "Making Spas PetFriendly," the cover highlights how spas continue
to see the value of becoming pet-friendly and how
they are ele