Pulse March 2019 - Page 8

VOLUME 29 ISSUE 2 Menu Engineering: 32 Six Steps to a Better, More Proļ¬table Menu BY KATE MEARNS 66 People of ISPA Kristi Russ Spa Manager, The Spa at Pronghorn Bend, Oregon RARE Leadership: 46 Create a Joyful Workplace that Delivers Excellence to Your Guests BY DAWN KAISER 54 PART ONE OF THREE CONVERSATIONS With Gayle Brady PULSE.EXPERIENCEISPA.COM 6 PULSE n march 2019