Pulse March 2019 - Page 59

“Do you know what makes your associates unique? What are their strengths, and how are they utilizing those in their role?” tition by 20 percent.” additionally, rob markey’s harvard Business review blog states that positive and “passionate work with leaders to assess their social scripts, i get answers to these questions, then i ask, “do you know this employees bring a company as much benefit as loyal and passionate customers. They stay longer, work harder, work more creatively and find ways to go the extra mile.” here are some tips for rediscovering your relation- ships, rebuilding connections with your staff and making sure they feel valued, seen and engaged. to be true, or are you assuming this to be true? as leaders, we often make assumptions, but assumptions don’t help us create a culture of engagement. once you reflect on your answers, ask your associates for their insights. you’ve likely heard the statement “perception is reality.” as a leader, if you think you have a positive culture, but the perception is that employees feel discon- nected and devalued, you have to acknowledge their point of view, otherwise you cannot build a relationship of trust. ASSESS YOUR SOCIAL SCRIPT your spa’s social script is the unspoken, understood series of behaviors and actions that are expected in your spa. Look around your workplace and think about the social script your spa is writing. is it one that feels welcoming, accepting and joyful? Do your employees feel like they matter or that they are replaceable? Do you know how to best connect with your associates? When i ACT WITH KINDNESS Kindness is not perceived as a leadership strength; rather, we tend to think of it as being weak or soft. however, plenty of research suggests that when leaders create an Dawn Kaiser speaking at the 2017 ISPA Conference & Expo in Las Vegas. march n PULSE 2019 57