MEMBER PERSPECTIVES
BY J A M I S O N S TO I K E
HIGH CULTURE
Three Spas Whose Company Culture Stand Out
Silverado Resort & Spa in Napa Valley takes a data-driven approach to its workplace culture.
COMPANY CULTURE—IT’S THAT HARD-TO-DESCRIBE, all-
important key to retaining spa talent and delivering an
excellent experience to every customer. Beyond just perks
and pay, a positive company culture is the modus operandi
of your spa, the understood and expected pattern of
behaviors and attitudes that permeate every interaction
between employees, leadership and spa-goers.
in essence, company culture is that “feel-good” feeling
24
PULSE
n
march 2019
that makes employees want to go above and beyond for
you and for your customers. But developing and
maintaining a strong, consistent company culture can be
difficult, especially given the high turnover in our industry.
This month, Pulse learned how three exemplary spas
(from Silverado resort & Spa, The Kahala hotel and
resort and The Don cesar resort hotel) create, maintain
and take advantage of strong, unique workplace cultures.