Pulse March 2019 - Page 10

Table of conTenTS SILVERADO RESORT & SPA 24 THE KAHALA HOTEL AND RESORT 2 from Your chairman 10 iSpa news and calendar 12 Stay connected 14 Where in the World is iSpa? 16 Pulse Points: a look back at the original iSpa U.S. Spa industry Study By rUSSELL DONaLDSON 20 Member News By aLLISON marTIN 24 Member Perspectives: High Culture: Three Spas Whose Company Culture Stand Out By JamISON STOIKE THE DON CESAR RESORT HOTEL 40 The Human Touch: Keeping it clean in the Spa By aBBE GONcharSKy, J.D. 52 63 52 Money Matters: five Strategies to improve Your retail experience By aNNE OBarSKI 60 iSpa foundation 62 iSpa Snapshot Survey 63 Sound-off 64 iSpa Staff 65 iSpa new Member list 65 ad index 68 end notes ABOUT THE COVER a spa’s menu is critical to success, but updating it doesn’t have to be overwhelming. In this month’s featured story, industry veteran Kate mearns offers practical steps to improve your menu and create a measurable impact on your spa’s bottom line. cOVEr PhOTO © ShUTTErSTOcK 8 PULSE n march 2019