snaPshot survey
WITH MORE THAN 37,000 UNSTAFFED POSITIONS throughout the u.S. spa industry alone, it’s more critical than
ever to properly assess and reward one’s employees. accordingly, the march Snapshot Survey asked respondents about
their performance review practices, as well as how they recognize employee excellence.
notably, day spas and resort/hotel spas often diverged on how they implement performance reviews. Just under half
of day spas conduct annual reviews, but more than four of every five resort/hotel spas conduct theirs annually. resource
partners were the least likely to offer any sort of formal performance review, with 23 percent of respondents stating
that they didn’t conduct reviews at all.
a ratings scale was the most common way that performance was evaluated, with 56 percent of all spas using that
method. resort/hotel spas were far more likely to use competency-based evaluations (48 percent) than day spas, and
day spas were far more likely than resort/hotel spas to use 360-degree-feedback that incorporates feedback from peers.
across the board, 15 percent of spa respondents do not train supervisors on how to conduct a performance review.
forty-nine percent of all spa respondents felt their company’s review process is dated; this sentiment was stronger
among resort/hotel spas than day spas. Lastly, only a third of spas surveyed use a software or service to track and
manage performance reviews and employee goals.
Does your company set goals for each individual employee?
HOW DO YOU RECOGNIZE HIGH-
PERFORMING EMPLOYEES?
“We have two recognition programs;
one from peer-to-peer and one
manager-to-employee. Peer-to-peer is
placed in a box and each month there
is a drawing for prizes.”
“Quarterly and annual awards
ceremonies. We also give gift cards
for 5-star reviews that mention a
specific name.”
“We have an employee-of-the-month
award. all staff are invited to
nominate. The winner receives a
monetary reward, plaque and is
recognized in our monthly magazine.
“Monthly reception for employees
who have generated ‘WOW’ stories.”
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jUnE 2019