Pulse June 2018 - Page 28

MEMBEr PErsPEctivEs employee to interact with customers in their own unique way. Another way spa directors empower their employees to show exemplary customer service is through knowledge. Says Sylvia Walsh, owner of The Spa at Traditions in Johnson City, New York, “Customer service doesn’t seem to be a problem anymore,” she notes. “We have been lucky to have training sessions. They have helped immensely.” Even the most service-minded employees can benefit from regular training on policies and protocol when it comes to dealing with customers. The more your employees know about how to deal with customer interactions of all kinds, the better. But, while training is necessary for basic service knowledge and company policies, it’s important your employees know they have the power to make decisions when it comes to their clients. q5䁝ɕѕЁݥѠѽȁ͕٥)хѡ͵Ёх́䁝ե́)ɽɕ́ݥѠѕЁݥѕ)Ѽɥѡȁɕѥ٥䰁́ͽѼѡ)͕٥̳t́ͅ-)Qͽٔѡ́ɽ-ȁ͡ѕ)ѕѽȁɽɅݡ́ɔ)݅́ѡq́ݔɥ܁хЁЁ́ͅѼ)ɔѡȁٕѥ͔ɕ́ѡѡЁݔ)ɔѼٔ 䁍ɕѥѡѥȁ)ѕєѼݽɬݥѠȁ܁ɕ́́ѡѼ͡)Ё䁅́ѽȁЁͼ́ɔ͕ȁȁѡ)ѕ]эȁѕݽɬѽѡȁȁ)ЁݥѡѼɥѡȁɕѥ٥䁅)ٕ́́͡ɽȻt(Q%UA)ͽɍA9)AAѥ)Qɔȁ啕́ɔ͕٥ݔ)ͥ锁х䁅͕٥ɥٕ)ѕݱݡɥԁ݅)ѕѕ̰ͭЁͽЁٔ)͕٥ѡ)]eٔͼѕɥѡ)ݥݽɑ́ѕ)ݡȁ͕٥ѕ)ݥѠѽ聽)䰁ձаѵаȁ)ɕɑ̰͕́ѕݗeٔ)ٕݕɥѕե́Ѽɕͽٔ)䁅ͭՕѥ̸Q́) ձЁٕɉѕɅѥ́她Ѽѥձєѕ)́́ͽѥ̰ݡ́ɔɕ݅ɑ)ȁȁ啕́́ݕ+QɅ9,Aͥ-̰չȁ)ɕͽեєѽɽѼ)!ɔȁѽȁ͕٥͔ͭ́ٔ()AU1M+Z))չ