Pulse June 2018 - Page 21

57% vs. 26% A high proportion of millennials in administrative roles (57 percent) are keen to progress to a management role more so than their service provider counterparts (26 percent). of spa management would like to have a long-term career in the spa industry, with 60 percent strongly agreeing with this statement. Over a fifth of service providers do not feel inspired by the leaders in their organization with 68 percent having left their previous role due to poor management. 44% 47% of service providers stated ‘pay/benefits’ as the main factor influencing them to stay with their current employer, with ‘culture and work environment’ coming in second at 40%. ‘Lack of opportunity to develop career’ (47 percent) and ‘poor management’ (47 percent) were the top reasons that management respondents left their previous job. DON’T MISS the 2018 ISpA conference & expo where colin mcIlheney, Global research Director for pwc Research will be conducting a special session highlighting the exciting findings of the ISpA Spa Workforce Study. of service providers ranked flexible schedules as a top three important benefit with over a quarter (26 percent) ranking this as the single most important benefit to them. Poor work environment was the top reason for both management (35 percent) and service to viEW tHE ENtirE Spa Workforce Study, head to experienceispa.com/resources/research and log in to your member account. providers (38 percent) leaving their previous job. Of those who left due to a poor working environment, a notable proportion (62 percent) of service providers felt this was caused by poor management. * for the purposes of this study, service provider is defined as a massage therapist, esthetician, nail technician, etc. June 2018 ■ PULSE 19