Pulse June 2018 - Page 20

PulsE PoiNts ISPA Workforce Study Employee Loyalty in the Spa Industry. he inaugural ISPA Spa Workforce Study surveyed 1,226 spa professionals across a range of roles, generations and locations throughout the United States. Despite differ- ences in respondents’ backgrounds, the study found that a huge overarching theme was loyalty. A large number of respondents (80 percent) expect to be working for their current employer 12 months from now. T 18 PULSE ■ June 2018 For managers, a major reason for staying with their current employer is a positive culture and work environment. For service providers, the highest motivating factor for staying was pay and benefits, closely followed by culture and work environment and good working relationships with colleagues. These findings just go to show that working to improve and maintain great culture at work is and will continue to positively impact your company retention and employee contentedness. n