HAPPY
ISPA
SNAPSHOT
SURVEY!
O NE HUNDRED SNAPSHOT SURVEYS is a pretty
impressive milestone. To commemorate it, the survey
was made available to both members and non members
for the first time. As a result, ISPA received a record 736
responses. The questions on the survey centered around
job satisfaction and employee values, and spa leaders,
spa service providers and resource partners were given
the opportunity to voice their opinions.
As you can see in the below chart, the average job
satisfaction rating for both resource partners and spa
service providers was above four on a five-point scale,
showing they are satisfied in their current position.
Interestingly, spa leaders had the lowest average rating
at 3.72 out of five.
Using the following five-point scale, please identify
how satisfied you are in your current position.
Spa
Leaders
Spa Service
Providers
Resource
Partners
1 VERY UNSATISFIED 2 UNSATISFIED 3 NEUTRAL 4 SATISFIED 5 VERY SATISFIED AVERAGE RATING
0% 3% 46% 26% 25% 3.72
4% 1% 13% 48% 34% 4.08
3% 3% 9% 31% 54% 4.29
Respondents were also asked to identify the reasons large of a role. Conversely, for spa leaders over 35, salary
behind their most recent job change. The two most was the top reason for change at 46 percent and work
common responses overall were salary/compensation environment at just 12 percent. These findings show that
and work environment. millennial spa leaders put a heavy weight on company
Among spa leaders, there was a shift in responses
66
culture and the key to attracting and keeping the best
based on age. Work environment was overwhelmingly young leaders could have little to do with salary and
the top reason for change among spa leaders under the more to do with investing in employee growth and
age of 35 at 71 percent, though salary did not play as happiness.
PULSE
■
June 2017