SOLVING INDUSTRY PROBLEMS
How to Operate Efficiently with a Lean Team
RUNNING A BUSINESS IS TOUGH . Running it understaffed can be a nightmare . Whether you ’ re running a spa with a small team of therapists or a little office with big goals , it can sometimes be a challenge to get everything done efficiently and without feeling stretched thin .
We pooled the insights of three ISPA members : one day spa director , one resource partner , and one resort spa director , who all have ample experience leading a lean team . Katie Castellanos is the spa director at Abundant Health Day Spa in New Smyrna Beach , Florida , and leads 11 employees , eight of which are therapists . Amber Legler is the chief operating manager at Astara Skin Care in Avondale , Arizona , which currently has six employees : three in the office and three in the warehouse . Ella Stimpson is the director of spa , fitness and racquet sports at The Spa at Sea Island in Sea Island , Georgia and is currently down a fourth of her massage and esthetics providers as well as four additional operations positions . These women know a thing or two about making a lean team run with the utmost efficiency . Here ’ s their advice on making your staffing situation work to your advantage .
30 PULSE ■ June 2017