Pulse June 2017 - Page 14

pulse.experienceispa.com 20 26 46 62 62 64 71 20 IN EVERY ISSUE 2 6 14 16 18 From The Chairman Pulse Preview ISPA News and ISPA Calendar Pulse Points Member News BY TARA SALAH ELDIN AND BRIANA LEE 20 32 46 53 62 Conversations: Kim Scott Leadership Coach and Author of Radical Candor: Be a Kickass Boss Without Losing Your Humanity BY KELLY HEITZ 28 30 Trending: Tech Trends Where Technology is Headed and How the Spa Industry Can Jump on Board Solving Problems: How to Operate Efficiently with a Lean Team A Day in the Life: Alexa Gallegos Sales and Marketing Coordinator, Glen Ivy Hot Springs, Corona Calif. ISPA Foundation Success Stories: Springs Eternal Spa at Omni Bedford Springs Resort + Makes Scents Natural Spa Line How Creative Partnerships Can Lead to Spa Magic BY KELLY HEITZ 64 BY KELLY HEITZ 26 SEE + BE SEEN BY KELLY HEITZ Member Perspectives: The Spa at Four Seasons Bahrain Bay Where Luxury and Innovation Meet The Beach House at Ocean Edge A New Spa Means New Challenges and New Adventures 28 Ask the Expert: Arianna Huffington Founder of The Huffington Post and Thrive Global ABOUT THE COVER BY KELLY HEITZ 66 68 71 72 ISPA Snapshot Survey Guests are looking Product Spotlight to spas as a place to People of ISPA: Renata Hermes Group Spa Director and Co-Owner Duniye Spas, Maldives End Notes leave the stress of our ever-connected world behind. June’s cover illustrates that getting rid of distractions, for you, your employees, and your guests, can be both freeing and productive. COVER PHOTO © SHUTTERSTOCK 12 PULSE ■ June 2017