TALENT TOPICS
BY ABBE M. GONCHARSKY
Providing a Safe Space for Spa Guests
and Employees in the Time of COVID-19
BUSINESSES HAVE BEEN THROUGH A TREMENDOUS
ROLLER-COASTER in the last several months and the spa
industry has been particularly hard-hit. From voluntary
and involuntary closures to steps to reopen with precautionary
measures in place, spas have been challenged
with a myriad of considerations in a very short timeline.
As we approach summer season and businesses balance
how to keep their employees safe with keeping their
doors open, spas are wise to consider how to return to
“business as usual” while also taking steps to minimize
potential liability related to the novel coronavirus, COVID-
19. Although nothing is lawsuit-proof, these are some of
the factors that spas should be considering in this unprecedented
time.
1. Prepare the Spa for the Return of Employees
and Guests
Spa owners and managers should consider how to best
keep the spa as sanitary as possible, particularly because
treatments (and even checking in guests) are not actions
that lend themselves to social distancing. Stock up on
cleaning supplies and hand sanitizer and make a plan for
how and how often you will clean the common areas, including
restrooms and frequently-touched places like the
check-in area, door handles, and even pens (if you’ll be
using them). Think about whether and when you will require
your employees to wear masks and, if so, if you will
provide them. Likewise, will you encourage or require your
guests to wear masks? If you do require them, who is responsible
for ensuring that the rule is followed (and taking
action if it is not)?
2. Establish Policies for Employees and Guests
Regarding COVID-19
Spas should review their existing employee policies and
practices and determine what, if anything, needs to be adjusted
during this pandemic. Consider whether you want
to establish policies for your employees and guests who
54 PULSE ■ JULY 2020