Pulse July 2020 | Page 11

TABLE OF CONTENTS 2 From Your Chairman 8 ISPA News and Calendar 10 Stay Connected THE SPA AT KILAGA SPRINGS BY NELSON LANE 12 Where in the World is ISPA? 28 Member Perspectives Life in Lockdown Three ISPA Members Share Their Stories BY JAMISON STOIKE 28 34 Pulse Showcase: Products for Reopening 40 The June 2020 Reveal Box Summertime: Self-Care and Sanitation WELL & BEING SPA AT THE FAIRMONT PRINCESS 42 Member News BY JAMISON STOIKE 46 ISPA Flashback BY JAMISON STOIKE THE DOLDER GRAND SPA 50 ISPA Shines On in 2021 52 It’s Easy Being Green: Sustainable Tips on PPE 54 Talent Topics Providing a Safe Space for Spa Guests and Employees BY ABBE M. GONCHARSKY SOUND OFF 59 Dive Deeper BY MICHAEL TOMPKINS 58 ISPA Foundation 59 Sound Off 60 Snapshot Survey 62 Ad Index 62 ISPA New Member List 63 ISPA Staff 64 People of ISPA 66 End Notes ABOUT THE COVER IT'S TIME TO SWING OPEN THE DOORS and get back to business! The spa experience may be different now, but one thing remains central to spa: heart. Whether that means loving what you do or supporting guests’ emotional well-being, don’t forget that heart-to-heart connection is the core of the spa-goer’s journey. COVER PHOTO FROM SHUTTERSTOCK JULY 2020 ■ PULSE 7