the Psychology of
recommending
up-selling services
and homecare
Presented By
dr. michela henke-cilenti
INTERACTIvITy: LOW H
IN THIS SESSION, you will learn easy-to-apply, corrective actions and
concrete initiatives to build your team’s skills and confidence in
recommending the right products and services to guests.
toP takeaWays:
l Understand the psychology of recommending and buying and how to
grow add-on revenues.
l How to determine and drive sales of more exclusive treatments and
services.
l Learn how to increase employee engagement scores through team
psychology.
l How to return the team to owning the guest journey and automatically
raise guest survey scores.
“Knowing how and where to recommend will help you achieve
better outcomes and give your team a sense of ownership over the
guest journey.”