Pulse July 2018 - Page 25

Almost half of spa management respon- dents (49%) hold a service provider license. Among millennial managers there is a higher proportion who don’t hold a license (64%). Most management respondents (69 percent) received training within their organization to prepare them for their first spa management role, with only 24 percent having undertaken external training outside their organization. The proportion among millennial managers falls below that at 16 percent. “Nature of the work” is the highest- ranking aspect that attracted all management respondents to the spa industry (68 percent ranked aspect in their top 3). “Career opportunities available” was more important to managers who do not hold a service provider license (49 percent versus 39 percent) as opposed to those who do. of spa management would like to have a long-term career in the spa industry, with 60 percent strongly agreeing with this statement. Approximately one third (32 percent) strongly agree that they are satisfied with the opportunities their current employer provides to develop their career and one quarter strongly agree they have access to the training they need to develop their career. * For the purposes of this study, service provider is defined as a massage therapist, esthetician, nail technician, etc. MOBILE SPA MANAGEMENT WITH SPASOFT INTELLIGENCE Do you dream of having all your key spa metrics right at your fingertips? SpaSoft provides this capability with our newest module, SpaSoft Intelligence. Get a comprehensive overview of your spa business on a single-page web dashboard. Drill down into the data and filter to refine the information. This cloud-based application gives you access to your data, anytime, from any web-enabled device. Reporting capability at the site, brand, or chain level Cloud-based app gives you access anytime, from any web-enabled device Define monthly budgets per site and report on performance