Pulse January / February 2021 | Page 18

Many people who enter the spa industry see themselves as healers by nature , whether they are working as a practitioner or creating products that are sold in a spa . That strong desire to help and take care of people is often the common thread between spa managers and vendors . When it comes to employees ’ mental well-being , however , spa leaders must balance that impulse with a clear understanding of the limits of their role and the ability to recognize when employees may be best served by outside resources .
Finding that balance can be tough in employees the best possible support the best of times , and it has been especially challenging in 2020 . As the legal liability in mind . This complicated
while keeping the very real issues of your
COVID-19 pandemic has dragged on , its topic is as simple as understanding what impact on mental well-being has become clearer . In June , a CDC survey tantly , what they should not do .
managers can do — and , just as impor- found that 40.9 percent of respondents reported at least one adverse mental or DO : Prepare Yourself behavioral health condition , including The first thing any manager should do is symptoms of anxiety disorder or depressive disorder ( 30.9 %), symptoms of company , such as an Employee Assis-
to examine the resources offered by their
a trauma- and stressor-related disorder tance Programs ( EAP ). It ’ s important to ( TSRD ) related to the pandemic ( 26.3 %) participate in such programs first , to and having started or increased substance use to cope with stress or emotually recommend to their employees .
better understand what they will eventions related to COVID-19 ( 13.3 %). And if there aren ’ t any free resources
The mental health implications of available or they aren ’ t enough , consider COVID-19 are such a serious issue that investing in a training session . There are the Journal of the American Psychiatric virtual trainings through Mental Health Nurses Association called it “ a second America — an organization that specializes in promoting mental health and pre- pandemic .” And that puts managers in a difficult position as they attempt to venting mental illness — for as little as lead their teams from an operational $ 100 , and up to 30 employees can attend . standpoint while also trying to have a There are other small but important positive impact on their employees ’ practical steps a manager can take to mental well-being . prepare — like putting the Suicide
As the pandemic continues into 2021 Prevention Hotline and Text Hotline and mental health issues persist , consider this a guide for providing number in your phone — but they
numbers or the Credit Crisis Hotline must
JANUARY / FEBRUARY 2021 PULSE 15