Pulse January / February 2019 - Page 57

SOUND OFF DO YOU EVER WONDER how your THIS MONTH’S QUESTION: peers would handle a situation? Maybe you’re curious what other leaders in the spa industry have to say on a certain subject. In Sound Off, we ask ISPA members from differing backgrounds, countries and companies the same question and see how their answers compare. “What’s your trick for motivating yourself and your team for 2019?” TARA GRODJESK BOBBIE ARSENAULT CAROLINE CORNISH BRANDON CLAYPOOL President TARA Spa Therapy Inc. Spa Director Inn by the Sea Spa Spa Manager The Scarlet Hotel Spa and Recreation Director The Moana Surfrider, a Westin Resort & Spa “At New Year’s I always take some time to envision what I want to create for the new year, and I make a Mandala with four quadrants relating to four aspects of life: career, health, relationships and personal growth. And then I use colors, words and images to express what I want to manifest in the coming year. I post that where I can meditate on it throughout the year.” “I like to review the prior year personally and professionally, regroup to decide where I want to be, come up with a game plan on how I can get there, and then recommit to myself, my passion and my profession.” “We arrange a company-wide training and inspiration day each January to come together and share an experience. We then have a spa-specific day, and I love helping select the trainers and speakers that will set the tone for our year.” “Come up with six to eight new ideas that will impact the overall guest experience, then meet with the team to thoroughly discuss and implement three. It is exciting to track the results and celebrate any milestones or goals achieved through this process.” n KEEP AN EYE ON YOUR INBOX for the next ISPA Snapshot Survey, where you can answer upcoming Sound Off questions for the chance to be featured here. January/February 2019 ■ PULSE 55