SNAPSHOT SURVEY
The October Snapshot Survey was the third of ISPA’s four annual quarterly report Snapshot Surveys. However, it also
marked the tenth anniversary of the inaugural Snapshot Survey, and featured a variety of special questions centered on the
people who make up the spa industry.
Nearly two-thirds of respondents (63 percent) have worked for two or fewer companies over the past ten years, while five
percent have worked for more than ten. The average Snapshot Survey respondent works 51 hours a week, spending 20 of those
hours on email—no wonder, considering that they also receive, on average, 91 emails each day.
Which of the following best
describes on average how often
you personally experience a
spa treatment?
26%
23%
The Most Notable
Changes of the
Past Ten Years:
“I think there has been
greater differentiation
between the spas in terms
of the experiences they
provide their guests.”
“The decline in talent is
becoming a concern.”
16%
“The fact that spa
treatments are no longer
considered a luxury, but
a part of a healthy lifestyle
that benefits overall
well-being.”
16%
15%
4%
0%
4 TIMES A
MONTH
54
PULSE
2-4 TIMES
A MONTH
■
ONCE A
MONTH
January/February 2019
EVERY TWO QUARTERLY
MONTHS
ONCE OR
TWICE A
YEAR
OTHER
“There is a huge
expression of collaboration
that was not there
before. When I first started
in 2006, everyone kept
information close to the
chest.”