Pulse January / February 2019 - Page 10

22 MONTEREY PLAZA HOTEL & SPA Table of conTenTS 2 from the chairman 10 iSpa news and calendar 12 Stay connected 14 Where in the World is iSpa? 16 Pulse Points 20 Member News EVENSONG SPA By ALLISON MARTIN 22 Member Perspectives: Whats on the Menu? Members Share Their Strategies for a Successful Menu Overhaul By JAMISON STOIKE FOUR SEASONS HUALALAI 28 36 28 Conversations with: Daymond John 36 Resetting Your Culture By MIKE gANINO 46 December 2018 Reveal Box 54 iSpa Snapshot Survey 55 Sound-off 56 iSpa foundation 58 iSpa Staff 57 iSpa new Member list 57 ad index 59 People of ISPA: Mitchel Rivera founder/ceo, cloud Spa 59 60 end notes ABOUT THE COVER Working together can benefit both parties, but it has to be a good match to succeed. This month’s feature story, “A Strategy for Success,” features insights and advice from ISPA members on how to get the most out of a strategic partnership. COVER PHOTO © SHUTTERSTOCK 8 PULSE ■ January/February 2019