Pulse January / February 2019 | Page 10

22
MONTEREY PLAZA HOTEL & SPA
Table
of
conTenTS
2 from the chairman
10 iSpa news and calendar
12 Stay connected
14 Where in the World is iSpa?
16 Pulse Points
20 Member News
EVENSONG SPA
By ALLISON MARTIN
22
Member Perspectives:
Whats on the Menu? Members Share
Their Strategies for a Successful Menu
Overhaul
By JAMISON STOIKE
FOUR SEASONS HUALALAI
28
36
28 Conversations with: Daymond John
36 Resetting Your Culture
By MIKE gANINO
46 December 2018 Reveal Box
54 iSpa Snapshot Survey
55 Sound-off
56 iSpa foundation
58 iSpa Staff
57 iSpa new Member list
57 ad index
59 People of ISPA: Mitchel Rivera
founder/ceo, cloud Spa
59
60
end notes
ABOUT THE COVER
Working together can benefit both parties, but it
has to be a good match to succeed. This month’s
feature story, “A Strategy for Success,” features
insights and advice from ISPA members on how
to get the most out of a strategic partnership.
COVER PHOTO © SHUTTERSTOCK
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PULSE
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January/February 2019