Pulse January / February 2018 - Page 24

member PerSPectiveS b y a S H l e y a lt Willow Stream Spa at the Fairmont Southampton Diversity and Inclusion for Both Members and Guests iversity in the spa environment is important; you want guests to feel comfortable no matter their sex, age, race or language. When just the simple act of finding enough qualified employees to fill your team is such a huge obstacle in today’s spa climate, how do you take care to ensure your spa’s diversity needs are also met? D At Willow Stream Spa at the Fairmont Southampton in Bermuda, diversity has become somewhat of a calling card. Jane Turner, spa director at Willow Stream Spa touts the island’s popularity and location, as well as the spa’s large volume of local guests for its ability to remain diverse. She also believes Willow Stream’s diversity is what makes the spa stand out. “We have local colleagues as well as team members from Jamaica, Canada, the U.S., Thailand, the U.K., Ireland and Serbia,” notes Turner. “Their team spirit and friendliness radiate upon our guests, who feel that no matter their background, when they are in the spa, they are among friends.” Diversity is an important step to making Willow Stream the social, yet comfortable spa it strives to be. Turner also adds, “AccorHotels apprecia єѡ)ɑȁѼɽєɕ᥹ѵɔȁՕ̰ݥ܁MɕMх́ɔѼɔٕ͔х()AU1M+Z))ՅՅ