Pulse January / February 2018 - Page 12

volume 28 iSSue 1 JAnUARy/FEbRUARy 21 RESOLUTIONS For Business and Beyond 38 iSPa 2017 u.S. Spa industry Study A Steady Pace of Growth 40 7 ways to thrive in the face of change How Will You Handle the Inevitable? by Kelly Heitz 46 by Kelly Heitz by joy baldridge pulse.experienceispa.com 10 PULSE ■ January/February 2018