Pulse January / February 2016 - Page 46

“The worst mistake a leader can make is to fear another will outshine their talents. Successful leaders surround themselves with the best and brightest.” — GAYE STEINKE • General Manager Park Hyatt Beaver Creek - Allegria Spa • Beaver Creek, Colorado Leadership Qualities Beverly Fox-Crismond, spa director at One Ocean Resort Hotel and Spa on Atlantic Beach in Florida, says that spa owners need to be on the lookout for employees with skills that are hard to teach. “To be engaging is hard to come by,” she says, “but everything else that comes with leadership, such as marketing and budgeting skills, is teachable. A great leader for the spa industry is someone who feels most comfortable in putting the well-being of both guests and employees high on their priority list.” She adds that, in identifying future leaders, she looks for three primary qualities: a thirst for knowledge, ability to keenly listen and ability to handle themselves well in stressful situations. Another thing that cannot be taught in a classroom or in a textbook i