Pulse December 2015 - Page 35

SPA OHTLI AT CASAMAGNA RESORT & SPA Puerto Vallarta, Mexico O 25 pened in 1990, CasaMagna Resort & Spa YEARS! was one of the first resorts opened by Marriott International in Mexico. The 433-room resort includes a 22,000-square-foot Ohtli Spa, one of the largest spas in Puerto Vallarta, a resort town on Mexico’s Pacific coast. CasaMagna General Manager David Eduardo Gauna Palacios says Marriott’s 88 “How we do years of experience in resort and hotel management has ensured that CasaMagna business is as important as the Resort & Spa’s operations are guided by business we do,” Palacios the Marriott brand core values. “Core says, stressing another Marriott core value values are beliefs and philosophies that called “act with integrity.” Finally, the make up the foundation of the company. spirit to serve is embraced at CasaMagna, They should not change over time. Core creating a resort that is rightly considered values are the ideals that serve as the a flagship at a business with over 4,000 foundation of all aspects of Marriott’s properties. spirit to serve.” Retaining loyal customers at a resort One of its fundamental core values is spa is no easy feat, considering most are “putting people first.” “Take care of visiting for a brief vacation rather than for associates and they will take care of the long-term stays. Palacios says that despite customers,” Palacios says. “Our culture is that, Spa Othli has managed to create the experience we create in the minds of loyalty through Marriott’s strategy of our customers and is demonstrated diversion and inclusion: “Marriott’s through the behavior of our associates.” strategy is to embed global diversity and To show dedication to customers, the inclusion into our organization so that it resort “pursues excellence.” It believes is integral to how we do business,” he that “success is never final” so it says. embraces change. Othli Spa at CasaMagna will celebrate its 25th anniversary by including the LONGEVITY TIP: “Always put number 25 in its menu as often as people first, lead by example and possible. Guests will be offered a range of innovate every day. Never stop asking: 25-minute yoga and Crossfit classes, a 25 ‘How can I do better?’” percent discount on spa treatments and a CasaMagna General Manager David Eduardo Gauna Palacios (left) thinks the resort and spa's success is due to Marriott's core values that have guided its team's spirit to serve. 25th anniversary soccer tourname