“...we created an acronym for a shift in
leadership as we re-enter our spaces in a
new reality: Clean Leadership.”
they may have valuable feedback
needs of your colleagues and
shifts needed to make tomorrow
to make appropriate modifications.
guests.
even better than today.
This also reinforces a “team” ap-
l
LISTEN: Lean in and learn. This is
l
NOBLE: Keep your high moral prin-
proach to the reopening.
where you remove any assumptions
ciples and ideals. Believe in what
and the teaching begins. Many spa
you are doing. Be consistent and
With so much focus on the safety and
directors who have already re-
transparent.
wellbeing of our colleagues and
opened their spas report that their
It’s complicated, yet simple. Be pre-
guests, we created an acronym for a
teams need more support than they
pared. Stay positive. Execute the plan,
shift in leadership as we re-enter our
initially anticipated. By meeting
but don’t be afraid to reflect and re-
spaces in a new reality: CLEAN Leader-
your colleagues where they are—
vise. Spread seeds of optimism and
ship
not where you think they are—you
hope in a world that needs it more
l
CULTURE & COURAGE: The founda-
will instill trust and confidence.
than ever. Lead with courage, integrity,
tion of leadership must come from a
l
EMPATHY: Lead from your heart.
clarity, encouragement and hope. We
culture of care and courage. You
l
AGILE: Take time each day to pro-
are wellness—we need to lead our
need to be versatile and try new
cess the good, the bad and the
teams and do all we can to get our
things. You also need to be ready to
ugly. Only by reviewing what went
communities, our countries and the
pause, listen and respond to the
right and wrong can you make the
world well again. n