Pulse PoiNts
ISPA Spa Workforce Study Service Provider Perspectives
With over 40,000 open positions in the U . S . spa industry , it ’ s important to know the wants , needs and expectations of service provider employees . For the purposes of the 2018 ISPA Workforce Study , a service provider is defined as someone who provides a service within a spa , i . e . massage therapist , esthetician , nail technician , etc . These employees tend to be passionate about the work they do and their relationships with their clients . Service providers were primarily attracted to the industry by the nature of the work . The balance of flexibility alongside potential compensation were also motivating factors .
A total of 566 service providers took part in the study , nearly three-quarters of whom have worked in the industry for five or more years with almost 50 percent having worked in the industry for more than 10 years . Here are some of the interesting findings from the perspective of service providers . n
22 PULSE ■ August 2018