Pulse August 2017 - Page 34

PART ONE OF THREE PROFESSIONAL DEVELOPMENT SPEAKERS 3 MINUTES WITH… Getting to Know the Speakers WE’VE GOT AN ALL-STAR LINE-UP of speakers for the Professional Development Sessions at this year’s ISPA Conference & Expo. These educational sessions feature experts in leadership, business strategy, marketing, sales and more. We spent three minutes with each speaker to give you a bit of insight into their personalities. Jacent Mpalyenkana Favorite book: The Three Magic Words by U.S. Anderson EXPERTISE: SALES Last great place traveled: Yosemite, California Session: “Using the Art of Persuasion to Connect to More Customers” Favorite thing to do in Las Vegas: Casino hopping! I move from casino to casino to check out their shows, bars and restaurants. Favorite podcasts: Customer Service by Jim Rohn, Sales Scripting by Eric Lofholm, Business Mastery by Tony Robbins and Public Speaking Techniq