Pulse August 2017 - Page 23

“We dedicate large investments and a lot of effort in training not only therapists and receptionists, but also franchisees, so we can guarantee our quality and standards.” — GUSTAVO ALBANESI, MANAGING PARTNER, BUDDHA SPA, SÃO PAULO, BRAZIL building program for all its employees. In addition to training throughout the year, Buddha Spa also helps every single employee map out a career plan within the company to ensure satisfaction and longevity. Albanesi says of the program, “Each of them are evaluated in a very detailed process so they can grow in their Buddha Spa careers.” It’s All Online In order to keep up with customer (CONTINUED ON PAGE 22) Customer experience is tough to master across multiple locations, but Buddha Spa uses extensive training to achieve this goal.